Soft skills are a combination of social skills, communication skills, and emotional intelligence quotient (EQ). These skills enable people to effectively navigate their environment and work well with others to achieve their goals, and get the best results for the business. It, therefore, makes sense to know when it’s high-time for your employees to undertake soft skills training. Below are signs you should never overlook.
1. Client Complaints
When front-line employees that represent the brand on a day-to-day basis are having complaints raised against them to management, it may be a sign that they don’t have the necessary soft skills. If their quality of work is up to standard and they are proficient, it may be best to invest in their soft skills training to help improve their behaviour and mend their attitude toward certain situations to avoid complaints.
2. High Staff Turnover
One of the major signs of a soft skill gap in the workforce is a high turnover rate. Employees are often hired for their technical or hard skills but fired for their lack of soft skills. Sometimes, people also choose to leave because they can’t get along with their team members. Prioritising soft skills in both hiring and training processes can reduce the staff turnover rate while also fostering a better working environment that will surely increase productivity.
3. Loss of Stakeholders
It’s easy to gain clients through your employees’ technical know-how, but harder to retain them when the soft skills don’t match. When client complaints aren’t addressed quickly and the extent of the soft skills gap is a part of the business culture, clients might choose to change provider, resulting in lost revenue and lack of growth.
Improve your Employee Performance with Soft Skills Training
These problems can be easily remedied with soft skills training. The types of skills that are closely examined during training are:
- Problem Solving – The ability to face and resolve a problem creatively and effectively.
- Critical Thinking – The ability to think outside the box and find the most applicable resolution when an issue arises.
- Communication Skills – The ability to openly and diplomatically express opinion within a group of people, which is crucial for daily workplace interactions and teamwork.
- Teamwork and Collaboration – The ability to facilitate teamwork and collaboration towards a positive working environment.
At Site Skills Training, we have specific training and mentoring solutions to maximise your employees’ potential at work. These courses are aimed at providing key competency skills and knowledge to equip your employees for success. For more information on how we can help your business, contact us today.